Reference

How We Protect Your Account Data

Account data, wallet records, device checks and cookie choices sit at the centre of this Privacy Policy.

DANA recordsOVO wallet checksGoPay activityQRIS receiptsCookie choices

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What This Policy Covers Today

ovogg Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy settings should be clear before you share an email, phone number, payment receipt or device detail with us. This Privacy Policy explains how we collect account data during sign-up, confirm wallet activity through DANA, OVO, GoPay and QRIS, read device signals for login safety,

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and keep records needed to answer your requests. We use cookies for session continuity, language preference and account security, not to sell your private account profile. If you access the lobby from Medan on mobile and later return on desktop, we may compare device and IP
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signals to protect your account from unusual access. Access to any product area depends on local law, and privacy requests can be sent through the support paths below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Ways To Ask About Privacy

Privacy questions need a direct path, not a public comment thread. We keep support contact separate from lobby activity so you can ask about account data, cookie settings, wallet records or correction requests without posting private details in chat. Use the channel that matches the issue and include your account email only when asked.

Team online

Live chat privacy queue

Use live chat from your account menu between 09:00 and 23:00 WIB for cookie questions, login alerts or wallet record checks. We may ask you to confirm your email before discussing private account details.

Email request desk

Send privacy requests to the address shown in the account help panel when you need a written record. Include the account email, the data topic, and whether the request concerns DANA, OVO, GoPay or QRIS activity.

Account settings path

Open Profile, then Security, then Privacy Choices to review session devices and cookie controls. This path helps you check what is active before you contact us about a correction or access request.

DATA HANDLING

Six Privacy Controls Inside ovogg

We handle privacy as an account process, not a slogan. Each control below describes a practical step we use when you create an account, log in from a new device, view Auto…

Account sign-up data

During sign-up we collect the details needed to create and protect your account, such as email, phone number and login credentials. We use them for access checks, support replies and account recovery requests.

Wallet record handling

DANA, OVO, GoPay and QRIS records are kept with transaction time, status and reference details. We use those records to reconcile account balance questions and to review payment disputes you raise with support.

Cookie and session use

Cookies help keep you signed in, remember language preference and separate your active session from another device. You can clear browser cookies, but we may ask for fresh verification after that reset.

Device and IP signals

When you switch from mobile to desktop, we may record device type, browser version and IP range. Those signals help us spot unusual access and keep private account changes behind verification steps.

Retention and deletion

We keep account and wallet records only for operational, security and request-handling needs. If you ask for deletion, we review which details can be removed and which must stay for transaction or dispute records.

Correction requests

If your phone number, email or wallet name is wrong, contact us before making a new account. We may request proof through the support channel before changing private data tied to your profile.

Privacy Policy Questions You May Ask

A privacy page should answer the questions you search before you share account data. These answers focus on what we collect, why we use it, how payment records are handled, and how you can ask us to review, correct or delete details tied to your account.

We collect details needed to create and protect your account, such as email, phone number, login credentials and device signals. We also keep wallet references when you use DANA, OVO, GoPay or QRIS.

Wallet records help us match account balance activity, answer transaction questions and review payment disputes. We keep reference numbers, times and status details so support can check your request without asking for repeated screenshots.

Yes. Contact us through live chat or the email path inside the help panel and ask for an account data check. We may verify your email or phone number before sharing private account details.

Cookies keep your session active, remember basic preferences and help us detect unusual access. If you clear cookies on your phone or browser, you may need to sign in again and confirm your account.

We share only what is needed to process or verify payment activity through DANA, OVO, GoPay or QRIS. We do not send your private account profile for unrelated marketing by those payment rails.

Open Profile, then Security, then Privacy Choices, or contact the support team. We may ask for proof before changing a phone number, email address or wallet detail tied to your account.

We review your request and remove details that are no longer needed for account, security or support purposes. Some transaction records may remain where required for payment checks, dispute handling or local record needs.

How We Protect Your Account Data

Three Ways To Ask About Privacy

Live chat privacy queue

Email request desk

Account settings path

Six Privacy Controls Inside ovogg

Account sign-up data

Wallet record handling

Cookie and session use

Device and IP signals

Retention and deletion

Correction requests

Privacy Policy Questions You May Ask

01 What personal data does ovogg collect when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask to see the data linked to my account?

04 How do cookies affect my privacy on mobile and desktop?

05 Do you share my account data with payment providers?

06 How can I correct a wrong phone number or wallet detail?

07 What happens if I ask for my account data to be deleted?

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